Privacy Policy — How We Protect Your Information
Bug Shielders respects your privacy. This policy explains what information we collect when you contact us, request a quote, or use our website — and how that information is used, stored, and protected. We aim to keep things clear, honest, and easy to understand.
Our Commitment to Your Privacy
A quick overview of what this policy covers and the principles that guide how we handle personal information.
This Privacy Policy describes how Bug Shielders (“we,” “us,” or “our”) collects, uses, and protects personal information from customers, prospective customers, and website visitors. It applies to information gathered through our website, phone calls, scheduling forms, service appointments, and any related communications.
We believe customers deserve to know exactly what happens with their information. We only collect what we need to provide pest control services and communicate effectively — and we never sell personal information to third parties.
Information We Collect
The types of information we may collect when you reach out, request service, or browse our website.
Information You Provide
Details you share when you contact us or request service:
- Name and contact details
- Service address
- Phone number and email
- Details about your pest concern
- Scheduling preferences
Service & Account Records
Information generated as we serve your property:
- Inspection notes and findings
- Treatment history and plans
- Appointment dates and follow-ups
- Billing and payment records
- Communication history
Automatic Website Data
Limited technical information collected when you visit our site:
- Device and browser type
- IP address and approximate location
- Pages viewed and time on site
- Referring website
- Cookie identifiers
We do not knowingly collect sensitive personal information such as Social Security numbers, government IDs, or financial account details beyond what is required to process a service payment.
How We Use Your Information
Personal information is only used to deliver service, communicate clearly, and improve the customer experience.
Deliver Pest Control Services
To schedule inspections, perform treatments, document findings, and follow up on the work we’ve done at your property.
Communicate With You
To respond to inquiries, send appointment reminders, share service reports, and answer questions before or after a visit.
Process Payments
To send invoices, process payments securely through trusted providers, and maintain accurate billing records.
Improve Our Service
To better understand customer needs, refine our scheduling and operations, and improve how our website works.
Meet Legal Obligations
To comply with applicable laws, recordkeeping requirements, and responses to lawful requests when required.
Protect Our Customers & Team
To safeguard our customers, employees, and business from fraud, misuse, and other security concerns.
How We Protect Your Information
Reasonable safeguards we use to keep customer information secure and accessible only to authorized team members.
Secure Storage
Customer information is stored on secured systems with access limited to team members who need it to do their work.
Encrypted Transmission
Our website uses standard encryption (SSL/TLS) so the information you submit through forms travels securely.
Trusted Payment Processing
Payments are handled by reputable third-party processors. We do not store full credit card numbers on our systems.
Access Controls
Internal accounts use strong authentication, and access to customer records is limited to authorized personnel.
Ongoing Review
We regularly review our practices, tools, and providers to keep up with current security expectations.
Honest Disclosure
If a security incident ever affects your information, we will notify you in line with applicable law.
No method of transmission or storage is 100% secure. While we use reasonable safeguards, we cannot guarantee absolute security and encourage customers to protect their own account credentials and devices.
Data Retention
How long we keep different kinds of information, and what happens when we no longer need it.
We keep personal information only for as long as it is needed for the purpose it was collected — for example, to provide ongoing service, maintain accurate billing records, respond to questions about past visits, or comply with legal and tax requirements.
When information is no longer needed, we take steps to securely delete or anonymize it. Retention periods may vary depending on the type of record and any applicable legal obligations.
Typical retention windows
- Service records: Kept for the length of the customer relationship plus a reasonable follow-up period.
- Billing & tax records: Kept as required by applicable financial regulations.
- Website analytics: Generally retained for a limited period in aggregated form.
- Marketing preferences: Honored until you change them or unsubscribe.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding the personal information we hold about you.
Access
You may request a copy of the personal information we hold about you and details about how it is used.
Correction
You may ask us to update or correct information that is inaccurate, outdated, or incomplete.
Deletion
You may request that we delete personal information, subject to legal and business recordkeeping requirements.
Opt-Out of Marketing
You can unsubscribe from emails at any time or ask us not to contact you for marketing purposes.
Restrict Processing
You may ask us to limit how we process your information in certain situations.
Submit a Complaint
If you have concerns about how your information is handled, you may contact us or a relevant regulatory authority.
To exercise any of these rights, please reach out using the contact information further down this page. We may need to verify your identity before completing certain requests.
Children’s Privacy
Our website and services are not directed to children, and we take this responsibility seriously.
Bug Shielders provides pest control services to property owners and adult residents. Our website and online forms are intended for users who are at least 18 years old, and we do not knowingly collect personal information from children under the age of 13.
If we learn that we have unintentionally received information from a child under 13, we will take steps to delete it promptly. Parents or guardians who believe a child may have submitted information are encouraged to contact us so we can address it right away.
If you are a parent or guardian
- Please supervise any use of online forms by minors in your household.
- Contact us if you believe a child has provided information through our site.
- We will remove the information and confirm once it has been handled.
Third-Party Links & Services
Our website may include links to other sites and services that operate under their own privacy practices.
External Websites
We sometimes link to helpful resources, partners, or industry references. Once you leave our site, this Privacy Policy no longer applies — the destination’s own policy governs how information is handled there.
Embedded Tools
Some features (such as maps, video, or scheduling widgets) may be provided by third parties. These tools may collect limited information per their own privacy policies.
Review & Social Platforms
If you choose to review us or interact with our pages on third-party platforms, your activity is subject to that platform’s terms and privacy practices.
Recommended Best Practice
We encourage customers to read the privacy policy of any external site or service before sharing personal information.
Changes to This Privacy Policy
We may update this policy from time to time. Here’s how we communicate changes and what to look for.
As our services, technology, and legal requirements evolve, this Privacy Policy may be updated. When we make changes, we will post the revised policy on this page. Significant changes may also be communicated through additional notices on our website or directly to customers when appropriate.
We encourage visitors and customers to review this page periodically to stay informed about how we protect personal information. Continued use of our website or services after an update means you accept the revised policy.
How we handle updates
- The revised policy is posted directly on this page.
- Material changes will be highlighted on the website where reasonable.
- Existing customers may be notified of significant changes directly.
- Past versions can be requested from our team if needed.
Privacy Policy Contact Information
Questions about this policy, a privacy request, or how your information is handled? Reach out using the details below.
Get in Touch About Privacy
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact Bug Shielders directly. We’re happy to help and will respond within a reasonable timeframe.
Trusted Local Pest Control You Can Rely On
From prevention plans to ongoing protection, Bug Shielders is here to help Charlotte homes and businesses stay comfortable year-round. Explore our services or get in touch when you’re ready to take the next step.